Cancellation, Refunds and Returns Policy:-
- In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
- If customer cancels the order /rejects it during delivery after the item is shipped then we will deduct the shipping amount of both ways and refund the remaining amount.
- If you cancel your order before it has been shipped, we will refund the entire amount.
- If customer did not like the colour, shape and size or any choice after receiving the order. Customer has to send the items back to our warehouse. We will refund/replace based on stock.
- We don't take return or exchange the Ceramic products once sold. This is as because the handling of fragile goods is very difficult and they surely get damaged if our packing is bit deviated.
- The shipping charges for sending the products back to us has to be borne by the customer.
- If the items are damaged in transit, we will refund the amount or replace if the items are in stock. Based on the pictures sent by customer we will take a call on this. Decision of our team in this regard is final.
- If you receive any defective product, do contact us immediately by mailing us contact@homefrills.in with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
- If the contact information is incomplete / customer does not pick our support team call and confirm the order, we will keep the order on hold.
- We are not responsible for any delays by courier companies during unavoidable situation. However, our support team always helps to solve the issue.
- Courier Company makes 3 attempts to deliver items. if the customer fail to receive the items will return back to us. We deduct the shipping charge and refund remaining amount in this case of paid orders.
- In any case if customer does not attend the items (out of town) we will deduct the shipping charge and refund the remaining amount for paid orders.